FAQ's

This is where you will find our E.A.U. Systems FAQ information.

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No. We’re one of the only water companies to have a cleaner, greener unit that helps save the environment. It’ll also work if there’s a power cut.

It’s compact at just 400 x 330 x 100.

Yes you can, but we have gone to the trouble of suggesting a couple that we think fits perfectly, but that’s our style and it might not be yours.

To get the benefits of the Higher Alkaline for drinking we set it at between 8 and 9.6 PH.

No, this is a drinking water system so the water needs to be cold, but you can heat it after (it’s great for tea and coffee).

To a potable (drinking water) cold water supply.

Firstly take a sample of the water then disconnect the system and send the sample to us. We will see if we can fix it or need to recall it and send out a replacement system. This shouldn’t take long to fix but will be dependant on postage.

Firstly take a sample of the water then disconnect the system and send the sample to us. We will recall the system and send a replacement system. 

You should check the water flow of their water source first to make sure it’s not that that’s faulty. If there is no problem with the water supply, then disconnect the system, contact us and we will recall and send replacement.

You should check the water flow of their water source first to make sure it’s not that that’s faulty. If there is no problem with the water supply, then disconnect the system, contact us and we will recall and send replacement.

Limescale buildup could take place in any part of water piping. However, WET is only responsible for our E.A.U. system parts. So if limescale buildup takes place in our tap/faucet, then we will send replacement faucet/tap. This is the only place limescale can build up that’s covered by us.

It’d be very strange for this to happen but we will send an enhancer vessel that is easy to fit.

There should be no sounds or beeps in the system as there’s nothing to make a noise, only the sound of the water flow.

The filter housing sits snugly are under your sink, and the tap site on the counter or sink top.

By all means if you’re confident enough, our system is ready for you to install but we expect you’d have some DIY and plumbing knowledge to fit it in the best way. We have some instructions for you if you want to assess the option.

We have a quick check guide for some basics, if it’s none of these then please call us so we can try to better understand your problems .

Where do we start answering this… The benefits are many. From reducing your consumption of micro-plastics to less hormones, to better gut health there been lots and lots of science on the benefits. Our water is not just full of the right minerals, but it is also stripped of the bad bits from the water sully. It is also a stable Alkaline that doesn’t degrade, meaning the benefits of higher PH are maintained, even when in a bottle taken out of home. Alkaline water like ours at PH9 has many benefits.

Don’t be selfish! Better water for you is better water for your pets. They’ll love it.

We’d be worried if you didn’t. Tea, coffee and cooking tastes better with Pure Ionic.

Yearly. The best bit is that we will send you a pre-paid envelope at the right time, simply follow this video and you replace the filter once a year, saving the environment and we’ll even recycle your filter and take all of the microplastics out of the water cycle, so it doesn’t re-enter it.

We have a handy video that is easy to follow.

That’s the literage of your water that has passed through the system. With it we can guage your usage and better understand how much good you’re doing for your water intake and the nasties you have taken out of the water system.

Yes. Our elite sports partners just have a bigger version of our EAU System for training grounds and headquarters, but some have the exact system you have in their own homes.

Yes. Our elite sports partners just have a bigger version of our EAU System for training grounds and headquarters, but some have the exact system you have in their own homes.

 Simply call us and have your customer number ready - you can find your customer number on your invoice.

Yes, our box is versatile and it won’t affect performance.

We send you an envelope annually with instructions. Simply follow the instructions and pop the filters in the post so we can take the micro plastics out of the water system forver.

Yes, all the internal fittings are a simple push fit system.

Simply return them in the pre-paid envelope.

You, can do these yourself or simply ask a local plumber.

Turn off the valve that supplies the box. Look for any damp areas to spot where it is leaking from.

If any pipes are not pushed in correctly, push in firmly. If it's more serious leave the unit turned off, call the supplier's number.

That’s our amazing alkaline water and the tasty minerals we infuse the water with.

The water has to pass through the cleaning filtration and enhancement system which is where the magic (science) happens and this can cause the water to loose pressure on the other end.

If you know your stuff, you can drill it, or get a tradesman you trust to do it.

This is to simply measure the amount of water that goes through the system. This can then be used to understand wear and usage.

Have a check to see if there’s a water supply that’s on and going into the box and there are no kinks in the pipes.

We expect you to maintain general keeping and maintaining of the system.


Shipping policy

This is where you’ll find our EAU Systems shipping and delivery information.

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Returns and exchanges

Life happens. Things can break and you can change your mind, we understand this. We are still here to help.

Use this text to answer questions in as much detail as possible for your customers.

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